Service - Rolam Intelligent Technology

Technical Support

From pre-sales to after-sales, behind our machines stands a dedicated team of sales and engineering professionals. Your peace of mind and prompt problem resolution remain our service tenet. With Rolam, you enjoy worry-free equipment support, whether it's online or on-site.

√ Assistance with pre-use setup;

√ Installation and commissioning;

√ Guidance on usage and maintenance;

√ Equipment troubleshooting;

√ Machine optimization support.

Should You Encounter Any Machine Issues, We Will Respond Immediately via Video Call.

Parts Support

We have a standardized spare parts inventory system, and all parts used meet quality standards. We guarantee the shortest delivery times and the best quality. All spare parts come with instructions.

√ Regular parts are guaranteed for daily shipment.

√ Special parts customization is available upon request.

√ Extraordinary measures will be taken to address urgent customer needs for parts or consumables.

Our Warranty

When you buy one of our machines, you get a full warranty, from replacement parts to breakdown repairs, we're always at your service!

√ The machine is warranted for one year, free from manufacturing defects.

√ Components and spare parts are replaced for free during the warranty period.

√ Web-based and on-site troubleshooting services provided by professional engineers.

Around-the-Clock Service

To keep your machines in optimal condition, Rolam offers 24/7 support. Our technicians resolve your issues through video calls, ensuring your machines remain in top shape to guarantee smooth production.

Training

In addition to our comprehensive support services, we also offer training sessions. Our engineers are capable of traveling overseas to provide on-site training and installation services, ensuring that your team is fully equipped with the knowledge and skills to operate and maintain your machinery effectively.